Shipping Policy

At Online Rakhi, we are committed to delivering your Rakhi safely and on time so your celebrations are never delayed.

Online Rakhi is a brand and business division operated under CrunchyFashion.com. All order processing, shipping, customer support, and logistics for Online Rakhi are managed by Crunchy Fashion.

All orders are carefully packed and shipped through trusted courier partners to ensure safe delivery.

Shipping Within India

We deliver to all serviceable pin codes across India.

Order Processing & Dispatch

• Orders are processed and dispatched within 1 working day.
• Once your order is shipped, tracking details will be shared via email and/or WhatsApp.

Order Tracking

You can track your shipment using the tracking link and Air Waybill (AWB) Number provided in your shipping confirmation.

Estimated Delivery Time

• Metro Cities: 2–3 business days
• Non-Metro Cities: 5–7 business days

Delivery timelines are estimates and may vary due to weather conditions, public holidays, courier delays, or other unforeseen circumstances.

Delivery Requirements

A valid 10-digit mobile number is required to receive delivery updates and OTP-based deliveries where applicable.

Shipping Charges

• Free Shipping on prepaid orders above ₹499
• ₹79 shipping charge for prepaid orders below ₹500
• ₹200 shipping charge for Cash on Delivery (COD) orders

International Shipping

Online Rakhi ships worldwide through reliable international courier partners including DHL, Aramex, and Shiprocket.

Order Processing & Dispatch

International orders are processed within 1–2 working days.

Tracking details will be emailed once the shipment has been dispatched.

Estimated Delivery Time

International deliveries generally arrive within 15 days from the order date, depending on the destination country and customs clearance.

International Shipping Charges

Shipping charges are calculated based on the package weight and destination and are displayed during checkout.

International orders are shipped on a DDU (Delivered Duty Unpaid) basis. Any customs duties, import taxes, or local charges imposed by the destination country are the responsibility of the recipient.

Frequently Asked Questions

Which countries do you ship to?

We ship to customers worldwide. If your country is not listed during checkout, please contact our customer support team.

How long does order processing take?

Most orders are processed within 1–3 business days before dispatch.

What if my order is delayed?

If there is an unexpected delay in processing or delivery, our support team will notify you as soon as possible.

How do I track my shipment?

Tracking details, including the courier name and AWB number, will be sent via email and/or WhatsApp after your order has been shipped.

Will someone need to sign for the package?

Some high-value or international shipments may require a signature upon delivery.

What payment methods do you accept?

We accept:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Cash on Delivery (COD) (where available)

Can I cancel my order?

Orders may be canceled before dispatch by contacting us at info@crunchyfashion.com.

What if I receive a damaged or incorrect product?

Please contact us within 7 days of delivery. Your request will be handled according to our Return & Refund Policy.

Contact Us

For any shipping-related questions, please contact:

Online Rakhi (A Division of Crunchy Fashion)

Email: info@crunchyfashion.com

Phone: +91-8700620041